Refund policy
Effective Date: April 11, 2026
At ILASYA, we engineer garments to command the room. If a piece does not meet your absolute standard, we ensure the return process is as seamless as the purchase.
The 3-Day Evaluation Window
You have 3 days from the exact date of delivery to initiate a return or exchange. To maintain our strict quality control and hygiene standards, we cannot accept return requests made after this window.
Condition of Return
Garments must be returned in their original, unworn condition, with protective hygiene liners and matte-black packaging fully intact and unblemished. Please note our policy regarding tags:
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For Refunds: The signature ILASYA tags must be fully intact and attached. If the tag has been removed, the garment is strictly ineligible for a refund.
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For Exchanges: In the event that the signature ILASYA tag has been removed, you may still request an exchange within the 3-day window, provided the garment is otherwise pristine.
Initiating a Return
To request a return or size exchange, please email our Client Concierge team at concierge@ilasya.com or reach out via WhatsApp at +91 87960 69361 with your Order Number. Our team will arrange a reverse pickup from your address within 2-3 business days.
Refunds
Upon receiving and inspecting the garment at our studio, refunds for prepaid orders will be processed to your original payment method within 5-7 business days. For Cash on Delivery (COD) orders, a secure payout link will be provided to transfer the funds to your designated bank account.